Poe wants LTO to review 'chaotic' digital services

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Metro Manila (CNN Philippines, June 9) — Senate Public Services Committee chairperson Grace Poe on Friday called on the Land Transportation Office (LTO) to assess the digitalization of its services as the agency is still facing the same old problems.

"Years in implementation and billions of money spent later, the Land Transportation Office's digitalization initiative leaves much to be desired," Poe said in a statement.

The senator noted the slow or unserviceable LTO portal, long lines during application or renewal of licenses, backlogs in license plates, and the shortage in plastic cards for drivers' licenses.

"These show the agency's digitalization plan is chaotic. Kumbaga sa computer software, nasa beta phase pa rin. Puro testing, hindi na umusad sa final implementation," said Poe.

[Translation: Just like in a computer software, it's still in beta phase. It remains in the testing stage instead of moving forward to the final implementation.]

The Senate earlier probed LTO's ₱3.19-billion Road Information Technology project after state auditors found in 2021 that the agency made "undue" and "unjust" payments to firms that allegedly failed to deliver the project.

Poe further said band-aid solutions are not enough as problems of LTO already piled-up.

"Ang digitalization program ay dapat pabilisin at pagaanin ang transaksyon ng ating mga kababayan, hindi maging pabigat," she said.

[Translation: The digitalization program should not be a burden, but rather speed up and lighten the transactions of the public.]