Rodriguez files resolution seeking to suspend Cebu Pacific's franchise

Published Jun 26, 2023, 3:35:41 PM

Metro Manila (CNN Philippines, June 26) — Cagayan de Oro Rep. Rufus Rodriguez has filed a resolution suspending the franchise of Cebu Pacific Inc. due to "a history of unsatisfactory service to the public."

In a two-page resolution dated June 26, Rodriguez, the chairperson of the House committee on constitutional amendments, cited complaints of passengers who experienced flight cancellations and delays, and "unreliable" customer service.

"Reports online show that Cebu Pacific's financial statement reveals that revenues from rebookings, refunds, and cancellation of flights allegedly grew by 270 percent or P1.45 billion, reaching nearly ₱2 billion in the first quarter of this year; showing the Cebu Pacific is more interested in more profits than good service to the riding public," the resolution read.

Cebu Pacific told CNN Philippines that it will stand by its earlier statement, and will address the concerns before the House of Representatives.

"Cebu Pacific acknowledges the difficulties and frustrations that our passengers have been experiencing lately. This is primarily driven by fleet availability issues affecting the global aviation industry along with specific environmental factors,” Cebu Pacific said in a statement dated June 21.

"We express our sincerest apologies to our passengers for the disruptions and assure you that we are committed to resolving these challenges," Cebu Pacific said during the Senate hearing on June 21.

The company added it currently has supply-chain problems with Pratt & Whitney, the manufacturer of the engines for its Airbus fleet. The airline also noted delays in the deliveries of its aircraft.

The Makabayan bloc also filed in January a bill that seeks to establish a Magna Carta for airline passengers.

The bill lists the rights and obligations of both passengers and air carriers and government agencies dealing with air travelers and airlines.

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