Grab releases remaining customer refund worth ₱6.66M

Metro Manila (CNN Philippines, May 21) — Ride-hailing company Grab Philippines has released the remaining customer refund worth ₱6.66 million, and qualified users have until mid-July of this year to claim their rebate vouchers.

“If you are one of these users, your rebate is waiting to be claimed via your in-app GrabRewards catalogue,” the company said in a statement released on Sunday.

Grab added that some of its customers have yet to claim their three-year-old PCC-approved rebate vouchers.

To claim the rebate, Grab users should follow the instructions on its website.

According to a resolution released by the Philippine Competition Commission (PCC), unclaimed amounts will be remitted to the Philippine National Treasury.

Last May 15, the PCC slapped Grab with a penalty worth ₱9 million for failing to fully refund ₱25.4 million to its customers over three years after the order of reimbursement was released.

“Never po namin tinalikuran ang aming obligasyon na ibalik po ang P25 million na ito sa pasaherong affected,” said Sherielysse Bonifacio, Grab Philippines director for public affairs.

[Translation: We never neglected our obligation to return the ₱25 million to affected passengers]

“Buti ngayon po, finally klaro na po kung ano po ‘yung gagawin natin dun sa remaining P6.66 million. Hopefully after this, ma-resolve na po natin ‘yung isyu na ito at matuldukan natin,” she added.

[Translation: It's good to be finally clear about what to do with the remaining ₱6.66 million. Hopefully, we can end this issue once it is resolved.]