Motorists can now contest traffic violations online

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Metro Manila (CNN Philippines, September 23) — Motorists apprehended for violating traffic rules may now file a dispute virtually, the Metropolitan Manila Development Authority (MMDA) announced on Friday.

The agency launched an online platform where those who believe they have been wrongfully given a traffic ticket may lodge a complaint. 

MMDA acting chairman Carlo Dimayuga III said the electronic filing is currently limited to physical traffic apprehension, pending the Supreme Court's final decision on the no contact apprehension policy.

READ: SC stops contested traffic policy for at least 5 months

The agency added that the new platform is meant to help reduce COVID-19 exposure of its personnel and the complainants. Since there are required fields in the online form, it is also seen to lessen instances where motorists fail to submit complete documents.

What are the steps?

MMDA said it will handle online complaints from 8 a.m. to 5 p.m. on Mondays to Fridays. Those filed beyond 5 p.m. will be processed the next working day.

In the complaint form, motorists will be asked to provide their personal details and to upload necessary documents, including their unified ordinance violation receipt, driver's license, and the vehicle's official receipt or certificate of registration.

The agency warned that uploading inappropriate documents can result in disqualification from further using the electronic platform. Those disqualified but who wish to pursue their case would have to go to the Traffic Adjudication Division (TAD) at the MMDA headquarters in Makati.

Those who submitted an online complaint may expect to hear from MMDA within three working days for the pre-processing of the dispute. This is the preliminary phase where the TAD assesses the basis and/or merit of the complaint, as well as compliance to documentary requirements.

Should the motorist push through with challenging the ticket, MMDA said a face-to-face hearing will be scheduled to validate submitted documents. It will be attended by the complainant, traffic enforcer, and hearing officer.

The resolution may be released either physically or via email, depending on the request of the complainant, according to the agency.

"In case of unfavorable resolution, the complainant can physically file a motion for reconsideration (MR) addressed to the head of TAD and can likewise physically file an appeal addressed to the MMDA Chairman should there be an unfavorable resolution of the MR," it added.