DepEd to launch Public Assistance Command Center

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Metro Manila (CNN Philippines, August 14) — The Department of Education (DepEd) is set to launch the annual Oplan Balik Eswela (OBE) and start the operations of its Public Assistance Command Center (PACC) in its main office in Pasig City on Monday, August 15.

DepEd spokesperson Michael Poa said representatives of other government agencies will be present during the launch of OBE to help the Education department prepare for the school opening.

The PACC will respond to complaints and requests related to the school opening on August 22. Parents, learners, and teachers may course their concerns through hotlines, emails, text messages, social media, and letters and endorsements for appropriate actions, the DepEd said in a statement.

The PACC will also disseminate and clarify information about DepEd's efforts for the opening of classes.

Vice President and Education Secretary Sara Duterte has also instructed DepEd’s regional offices and schools division offices to set up their command centers through the agency’s Public Affairs Unit.

Agencies participating in OBE include the Department of Health, Department of Social Welfare and Development, Department of National Defense, Department of Public Works and Highways, Department of Transportation, Department of Interior and Local Government, Department of Energy, Department of Information and Communications Technology, and the Department of Trade and Industry.

The Philippine National Police, Philippine Atmospheric, Geophysical and Astronomical Services Administration, National Disaster Risk Reduction and Management Council, Metropolitan Manila Development Authority, National Telecommunications Commission, Manila Electric Company, and Metropolitan Waterworks and Sewerage System will also join the initiative.