SMC Infrastructure apologizes to motorists for traffic jams in expressways; waives toll fees

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(FILE PHOTO)

Metro Manila (CNN Philippines, November 17)— The infrastructure arm of San Miguel Corporation (SMC) apologized to motorists affected by the traffic jams in some expressways on Thursday following a network outage in their electronic toll collection system.

Tollways affected include parts of the South Luzon Expressway, Skyway, NAIAx, and STAR Tollway.

In a statement, SMC Infrastructure said the downtime was linked to a “cut in our fiber optic network.”

“We are still determining the root cause of the damage, but there are indications that a major vehicular accident may have contributed to the situation,” it said.

SMC Infrastructure said toll fees were waived for around 84,000 vehicles affected by the network disruption.

Motorists whose accounts were deducted upon entry will likewise receive refunds through their Autosweep accounts, it added.

Additional manpower was also deployed on the ground to help ease the traffic congestion.

“We apologize for the inconvenience, and ask for our motorists’ understanding, as we work to ensure that we deliver the same high level of efficiency and reliability they have come to expect from us,” SMC Infrastructure said.