Below ₱1 to over ₱100 in rebates for Grab users under PCC order

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FILE PHOTO. The Philippine Competition Commission (PCC) earlier this week slapped Grab Philippines with a total of P23.45 million in fines and ordered the company to return about ₱5.05 million in fares due to "overcharging" from customers who booked their services between February and May 2019.

Metro Manila (CNN Philippines, November 22) — Grab Philippines will refund less than ₱1 to over ₱100 to its passengers in line with the order by the antitrust body, the ride-hailing firm’s president said Friday.

Brian Cu said around three million users who booked rides in February to May will receive the rebates.

“The average [amount] that a passenger will get is around ₱1.5. There are some who will get below ₱1 and there are others who will get over ₱100. Depende po ‘yun kung gaano karaming trips tinake nila,” he told the media.

[Translation: The average amount that a passenger will get is around ₱1.5. There are some who will get below ₱1 and there are others who will get over ₱100. It depend on how many rides they booked during the period.]

Cu said neither their partner-drivers nor riders will shoulder the fine, as the company will utilize its contingency funds.

Katulad ng kahit anong negosyo, may contingency funds naman kami. Given the regulatory framework that we have here in the Philippines, we’ve already put aside, earmarked certain funds for cases like this,” Cu told the media.

[Translation: We have contingency funds just like any other businesses. Given the regulatory framework that we have here in the Philippines, we’ve already put aside, earmarked certain funds for cases like this.]

“There’s earmarked legal funds for cases like this that we will use to pay for the fine,” he added.

The Philippine Competition Commission (PCC) earlier this week slapped Grab Philippines with a total of ₱23.45 million in fines and ordered the company to return about ₱5.05 million in fares due to "overcharging" from customers who booked their services between February and May 2019. PCC gave the company 60 days to comply with the order.

READ: PCC orders Grab to pay ₱5-M refund to customers, sets monthly price cap

Cu, however, said Grab Philippines did not overcharge its passengers, as it has always been compliant with the fare matrix set by the Land Transportation Franchising and Regulatory Board (LTFRB).

"Walang overcharging na nangyari. Even if we disclosed to consumers how we charge, sang-ayon naman ito sa fare matrix ng LTFRB," he said. "Nagkaroon po ng deviation in fare in range."

[Translation: There was no overcharging that happened. The fare we charged during the period is in accordance to the matrix set by the LTFRB. There was just a deviation in fare in range.]