AIA Philippines in search of recipients of benefits

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Photo from AIA Philippines

Metro Manila (CNN Philippines) — AIA Philippines (formerly AIA Philam Life) is seeking thousands of its policy holders and beneficiaries who have yet to claim their benefits ranging from policy maturities, reinstatements, claims, redemptions and even refunds. Despite fervent efforts to contact its customers through registered mail, email, callouts, and their agents, there's still a huge number who have yet to be reached.

There are many reasons benefits remain unclaimed. Most often, the insurer and the insured lost contact because the insured changed their communication details and inadvertently forgot to keep their insurer informed. Sometimes, the insurer is not informed of the death of the insured, or the beneficiaries can't be located or are not aware of the existence of the insurance policy.

But AIA Philippines is taking a bolder, stronger approach to find these customers to ensure these benefits will finally be received by those who were meant to have them. The company further boosts its efforts through a campaign encouraging the public to be more involved when it comes to claiming their deserved benefits.

"We are making this campaign public in the hopes of reaching customers from many years ago - those who we have lost touch with amid changes in communications technology and who have bought their policies under our former brand, Philam Life," AIA Philippines chief operating officer Geegee Lopez said.

"We are doing this because we have a promise that goes beyond passively responding when our customers make a claim. The promise of helping our customers live healthier, longer, better lives includes making sure these hard-earned benefits get to the intended recipients. We're asking for everyone's help in finding our customers or their beneficiaries so we can give them their benefits," she added.

AIA customers are highly encouraged to check if they are recipients of these benefits by verifying through

In 2021, the company fulfilled ₱4.2 billion worth of claims, over 40% more than the claims in 2020. Some 90% of these claims were for death, with critical illness, and health and medical claims a far second and third.

To know more about AIA Philippines, click here, or visit AIA Philippines' Facebook page. You can also email or call (02) 8528-2000 for more information about the company.