LTFRB urged to probe alleged ‘tip requirement’ of some transport service providers

Metro Manila (CNN Philippines, May 18) — A commuters’ group has urged transportation authorities to launch an investigation into the alleged “tip requirement” of some ride-hailing firms, stressing this practice “creates a bidding atmosphere among riders” as drivers would choose the highest tipper.

In a statement Thursday, the Coalition for Filipino Commuters lead convenor Ira Panganiban lambasted transport network company Joyride for allegedly asking tips from potential passengers even before they can book a ride.

Including this feature on the platform, Panganiban said, would put those commuters who do not include a tip at a disadvantage.

“We are calling on the Land Transportation Franchising Regulatory Board (LTFRB) to put a stop to this practice as it is not fair to commuters,” Panganiban said.

Joyride has yet to respond to a request for comment.

Upon checking the Joyride app as of 5 p.m., users can see an “add tip” feature before securing a ride—either for motorcycle taxis or cars. But giving a tip is “optional,” the company noted in the platform.

The LTFRB earlier warned public transport operators, particularly motorcycle taxis, against overcharging of fares.

The agency said industry players must comply with the fare matrix.

“The fare matrix was crafted to ensure that the fares charged by all public transport operators from commuters regardless of vehicle type are fair and equitable,” said LTFRB Chairman Teofilo Guadiz III.

“We reiterate that this practice of overcharging has no place in our public transportation system. We will not allow it,” Guadiz added.